AUCLER FREQUENTLY ASKED QUESTIONS (FAQs)

Q1: How do I return a clothing item?
A: You can return items within 10 days. Damaged/wrong items are free to return. Change-of-mind returns are at the customer’s cost. See our full Returns Policy.

Q2: Can I get a refund for membership classes?
A: Memberships and digital classes are non-refundable once accessed. Please contact support if you experience technical issues.

Q3: How do I access my online classes?
A: Log in with your registered email and password. Classes are available immediately after purchase.

Q4: Can I share my membership with others?
A: No — memberships are personal and non-transferable. Sharing login information is prohibited.

Q5: What if my product arrives damaged?
A: Contact info@joinaucler.com immediately. We’ll provide a prepaid return label and send a replacement or refund.

Q6: How long does shipping take?
A: Shipping depends on your location and selected method. Standard shipping within Canada typically takes 3–7 business days.