At Aucler, we want you to love your purchase. If you’re not completely satisfied, we’ve made returns simple. Please review our return guidelines below:

Eligibility

• Returns are accepted within 10 days of the purchase date.

• Items must be unworn, unwashed, and in their original condition, with tags attached.

• Proof of purchase (order confirmation or receipt) is required.

  Faults or Errors (Free Returns)

If your order arrives damaged, defective, or incorrect (wrong size/item sent due to our error):

• Aucler will cover the cost of return shipping.

• Once we receive the item, we’ll process your replacement or full refund.

Change of Mind (Customer-Paid Shipping)

If you choose to return an item for any other reason (e.g., you don’t like it or decide it’s not right for you):

• You will receive a full refund of the product price.

• Return shipping costs are the customer’s responsibility.

Refunds

• Refunds will be processed to your original method of payment within 5–7 business days after we receive and inspect your return.

• Shipping fees paid at checkout are non-refundable.

How to Start a Return

1. Email our team at info@joinaucler.com with your order number and reason for return.

2. If your return qualifies for free shipping, we’ll provide a prepaid Canada Post return label.

3. If the return shipping is your responsibility, we’ll send you instructions to return the item using your preferred carrier (Canada Post recommended).

Exclusions

• Final sale items cannot be returned or exchanged.

• Returns after the 10-day window will not be accepted.

Digital Products / Memberships

• Memberships, classes, and digital content are non-refundable once accessed or the content has been delivered.