Privacy Policy

Effective Date: June 2025

At Aucler, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, services, and membership platform.

By accessing or using Aucler, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name

  • Email address

  • Billing and payment information

  • Account login details

  • Information you voluntarily provide when contacting us or booking services

Health & Wellness Information

  • Information you choose to share related to fitness, nutrition, or wellness goals

  • Scheduling information for coaching sessions

Important: Aucler does not collect or store clinical mental health records or diagnoses.

Technical Information

  • IP address

  • Browser type and device information

  • Website usage data (pages visited, time spent, interactions)

2. How We Use Your Information

We use your information to:

  • Provide access to Aucler memberships and services

  • Deliver fitness, nutrition, and mental health coaching sessions

  • Process payments and manage subscriptions

  • Communicate with you about your account, updates, or services

  • Improve our platform, content, and user experience

  • Comply with legal and regulatory requirements

We do not sell or rent your personal information to third parties.

3. Mental Health Coaching Disclaimer

Mental health coaching offered through Aucler is not therapy and does not replace professional medical or psychological care.

Coaching services are provided for:

  • Wellness support

  • Personal development

  • Stress management

  • Lifestyle balance

If you are experiencing a mental health emergency, please contact a licensed healthcare provider or emergency services immediately.

4. Sharing of Information

We may share your information only when necessary:

  • With trusted service providers (e.g., payment processors, scheduling tools)

  • With mental health coaches only for the purpose of delivering booked sessions

  • If required by law or to protect legal rights and safety

All third parties are required to maintain confidentiality and data protection standards.

5. Data Security

We take reasonable and appropriate measures to protect your personal information, including:

  • Secure servers and encrypted systems

  • Limited access to sensitive information

  • Use of trusted third-party platforms for payments and scheduling

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Request correction or deletion of your information

  • Withdraw consent at any time

  • Request information about how your data is used

To exercise your rights, please contact us at info@joinaucler.com

7. Cookies & Analytics

Aucler may use cookies and analytics tools to:

  • Understand how users interact with the website

  • Improve performance and content

You can adjust cookie settings through your browser at any time.

8. International Users

Aucler operates from Ontario, Canada, but may serve users internationally.

By using our services, you consent to the transfer and processing of your data in accordance with this Privacy Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

We encourage you to review this policy periodically.